Online Privacy Statement

Hearthstone Group and our affiliates, ("We") believe that you are our most important asset. We work very hard to earn and maintain your trust. To do that, we believe that it is absolutely vital that we protect your privacy by keeping the information we have about you secure and confidential. While many financial institutions sell account holder information as a part of their business strategy, we have not and will not follow that same practice.

We have policies and procedures in place to protect the safety of our personal and financial information. We restrict access to information about you only to employees, affiliated and non-affiliated service providers, to the extent permitted by law and to the extent necessary for the business purpose. This enables us to provide and offer products and services to you, service your accounts, and administer our business. We also have in place other physical, electronic and procedural safeguards that meet or exceed all federal regulations to protect your personal and account information, which are applied equally to current and former members and customers.

Our site makes use of a feature of your web browser called "cookies.” A cookie does not personally identify you. A cookie is used to customize your Site experience. Additionally, we collect aggregate information about the use of our Site that does not personally identify you.

You communicate with our computer by using your computer's web browser. Your web browser may need to be updated periodically for continued use of our Site.

Some areas of our Web site are secured in order to obtain personal information for member transactions. We only support browsers that use Secure Sockets Layer ("SSL") 3.0 (or higher). SSL is intended to help ensure that:

  • The information you send us will not be read by others, and
  • You are in fact dealing with Hearthstone Group, instead of a site impersonating us. Your information reaches us through SSL to help protect the contents of the message from eavesdropping

Links to Other Sites

The Hearthstone Group site contains links to other sites. Some of the links from our Site will take you off the site to a third party or co-branded site where you may see the Hearthstone Group logo as well as the logo of another service provider. Third party and co-branded sites include, but are not limited to: CUNA Mutual Group, CUNA Brokerage Services, and TurboTax® Onlinesm. Any information you provide to these third party and co-branded sites is collected by the service provider. Each of these third party and co-branded sites has separate privacy statements. Please be aware that Hearthstone Group cannot be responsible for the privacy practices or content of other sites.

We also have links from to fully branded service provider sites. As you view information on a fully branded site you will see a change in the URL but the pages appear as Hearthstone Group’s and the service provider is not identified. All information collected on fully branded sites is used by Hearthstone Group only and is not shared or used for any purpose other than processing your application and providing the requested service, but may be transferred as part of an acquisition or an insolvency proceeding. Fully branded sites include, but are not limited to: CUNA Mutual Group, TurboTax® Onlinesm and CUNA Brokerage Services.

Collection of Information

We may collect information about you from the following sources:

  • Applications, forms and from your transactional history with us or others.
  • Your use of our Web site
  • Credit reporting agencies.
  • Third parties, such as companies that provide demographic information and other business transactions.

Use of Information

In order to offer you useful products and services and to make our operations more cost effective, we may at times, share some non-public information we have about you, as described above, with non-affiliated third parties such as:

  • Financial service providers with whom we have joint marketing agreements, such as those that provide insurance services, investment securities.
  • Non-financial companies, such as credit reporting agencies, to comply with the Fair Credit Reporting Act and other companies who conduct or perform services on our behalf.
  • Other companies or entities as necessary to comply with other legal requirements or as permitted by law.

Honoring Your Preferences

Hearthstone Group may send (or arrange for others to send) e-mails regarding surveys, focus-groups, promotions, and products and services offered by Hearthstone Group or third parties. You are not required to complete online surveys or take advantage of promotions. You may opt-out of receiving subsequent electronic communications at the time of receipt.

Children's Online Privacy

From our Site, we do not knowingly collect or use personal information from children under 13, if we become aware that we have obtained it, we will delete it.


We reserve the right to change this Statement, and you agree it is your responsibility to check this Statement periodically for any changes. Nothing in this Online Privacy Statement affects our ability to collect, combine, use, verify, retain, and report, including sharing with our regulators, information submitted in connection with the provision of products and services. We also reserve the right to do the same with information obtained from public sources or third parties, and other information that does not personally identify you, without reference to this Online Privacy Statement.